Beet99 FAQ — answers to all your questions

KYC, or Know Your Customer, is an identity verification process. At beet99, you may need to submit a copy of your national ID or passport to make large withdrawals or play above certain limits. This is done to keep your account secure and prevent fraud. Verification is typically completed within 24–48 hours.

No, beet99's policy allows each person to hold only one account. Opening multiple accounts using the same mobile number, email, or device is strictly prohibited. If detected, the accounts may be permanently banned and any remaining balance forfeited.

Yes, you can update your password, email, and contact details from your account settings. However, for changes to core information such as your name or date of birth, you will need to contact the support team and may be required to submit supporting documents.

beet99 supports all major mobile banking methods available in Bangladesh. Currently accepted payment methods are:

• BKash — Most Popular & Instant
• Nagad — Fast & Easy
• Rocket (DBBL) — A Reliable Option
• Net Banking & Cryptocurrency — for selected users

All deposits are typically credited instantly or within 5 minutes at most.

The minimum deposit at beet99 starts at just BDT 200, making it accessible for any player in Bangladesh. Maximum deposit limits may vary depending on the payment method and account type. VIP members generally enjoy higher limits.

Withdrawal requests at beet99 are typically processed within 15 minutes to 24 hours. For bKash and Nagad, funds usually arrive within 15–30 minutes. First-time withdrawals or large amounts may take a little longer if KYC verification is required.

If your balance hasn't updated after a deposit, wait 5–10 minutes and refresh the page. If the issue persists, contact our live chat support with your transaction ID or a screenshot. Most cases are resolved within 2 hours.

beet99 regularly offers a variety of bonuses and promotions. The most popular ones include:

• Welcome Bonus — special match bonus on your first deposit
• Daily Login Bonus — Rewards for logging in every day
• Cashback Offers — Returns on a specified amount wagered
• Free Spins — spin the reels on slots at no cost
• Referral Bonus — earn rewards by referring friends
• VIP Loyalty Points — Exclusive perks for regular players

Wagering requirement means you must place a specified amount in bets before withdrawing your bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 20,000 before withdrawing. Each bonus has its own terms and conditions, so read them carefully before claiming.

Share your referral link with friends or contacts. When they register through that link and make their first deposit, you will automatically receive a referral bonus. You can find your link in the Referral section of your account and track how many people you have referred.

beet99 features hundreds of games that are hugely popular among players in Bangladesh. The main categories are:

• Sports Betting — cricket, football, kabaddi, and 100+ other sports
• Live Casino — Baccarat, Roulette, Blackjack, Teen Patti
• Slots — classic & video slots, mega jackpots
• Fish Game — thrilling games with a fishing theme
• Live Dealer Games — play with a real dealer

Sports Betting at beet99 starts from a minimum bet of just BDT 50, making it convenient even for players on a tight budget. Maximum bet limits vary by game and market. Live betting adds extra thrill as odds update in real time while the match is in progress.

No, you can play directly through a mobile browser on beet99. However, we recommend downloading our app for the best experience. The app offers faster loading, push notifications, and biometric login. It is available for both Android and iOS.

Live Casino games are played with real dealers via live video stream. The dealer handles the cards or spins the roulette wheel while you watch in real time on your screen. You can also chat with the dealer and other players using the chat feature. beet99's Live Casino runs 24 hours a day.

Yes, beet99 is an internationally licensed online gaming platform. We use SSL encryption to keep all your data and transactions secure. The platform undergoes regular third-party security audits and uses RNG (Random Number Generator) technology to ensure fair gaming.

Go to Account Settings and click on the "Security" section. You will find the Two-Factor Authentication (2FA) option there. Set up 2FA using an OTP sent to your mobile number or via the Google Authenticator app. After that, an additional verification code will be required each time you log in, keeping your account more secure.

beet99 follows a strict privacy policy. Your personal information is never sold or shared with third parties. Only limited data may be used where legally required or for payment processing. Visit our Privacy Policy page to learn more.

The beet99 support team is available 24/7, 7 days a week. You can reach us through the following channels:

• Live Chat — the fastest way to get a response
• Email — [email protected] (response within 24 hours)
• Telegram Support — Direct messaging through the app

Support is available in Bangla, so there's no language barrier when you reach out.

Your account may be temporarily locked due to multiple incorrect password attempts or suspicious activity. If this happens, wait a few minutes and reset your password using the "Forgot Password?" option. If the issue persists, contact the support team and have your registered mobile number and ID ready.

beet99 is committed to responsible gaming. We want you to play for entertainment, not out of compulsion. That's why we offer protective tools such as deposit limits, self-exclusion, and cooling-off periods. If you feel you have a problem, visit our Responsible Gaming page or contact support.